SHIPPING & DELIVERY
Art of Intimates offers USPS shipping, local delivery∗ and pick-up.
Deliveries will take place on Thursdays and will be contactless. Packages will be dropped off at your chosen location and a text sent to the number given during checkout to confirm.
At any time we reserve the right to change any order marked for ‘delivery’ to ‘to be shipped’ if we are unable to access the drop-off address or the drop-off address exceeds the delivery radius and an email will be sent to notify you of the changes.
∗5 mile delivery radius
- Free Shipping for all US orders over $75
- USPS First Class International Shipping $8. Free Shipping for all European orders over $250.
- Free Delivery for all orders over $75 within a three-mile radius of the shop
- $5 Delivery for all orders under $75 within a three-mile radius of eBoutique.
Timing: We know how excited you are to receive your newly purchased items and we will make every effort to ship within 1-2 business days (M-F). Please understand there may be shipping delays that are out of our control due to Covid-19. For this reason we officially state we ship within four business days. You will receive an email with tracking information as soon as your order ships. Please note it can take up to 24 hours for tracking information.Unfortunately, we cannot guarantee when an order will arrive once it is in USPS. Most orders do arrive to their destination within 5 business days. We encourage you to order in a timely fashion to avoid delays caused by shipping. International Shipping: Shipping fees will vary and you will be responsible for duties/import/customs fees.
Items must be returned in new condition with tags attached and postmarked within 14 days of your online purchase for a full refund, minus shipping charges. If returning only a portion of your order the shipping charge will be prorated. Refund will be issued in the payment tendered. All red-line/final sale items and purchases beyond 14 days are final sale.
Condition of returned items: All products being returned must be in original packaging, unwashed, unworn, free of any pet hair, smoke or other scents.
Defective: If you receive a product with manufacturer defects, please notify us in order to receive a replacement or credit.
Shipping mishap: Did we mistakenly ship you the wrong item? Please contact Art of Intimates within two business days of package receipt.